Direct location-independent connection of IP telephones and softphones
Recording and listening to conversations afterwards
Voicemail and voicemail to email
Use of call groups where several telephones ring simultaneously
Follow-me option, also to external (mobile) numbers
Flexible organization of IVR’s (Interactive Voice Response)
Queues and music on hold
Call forwarding based on time conditions or calendar conditions
Call forwarding based on pre-programmed key combination
Conference
Parking calls
Instant recording and setting of recorded messages
Incoming and outgoing routing of conversations based on pattern recognition
Set up call forwards and call recordings via the web interface
Support for intercom, if supported by the telephones
Support for PIN sets for shielding specific destinations
Callback support (exchange calls the user back who can then enter a telephone number)
Blocking of numbers or specific destinations
Detailed Call Reporting (Call Detail Records)
Support for video phones
Support for computer / telephone integration, eg click on a number on the PC to call and Outlook integration (additional software is required for this)