Hosted Yeastar functionality

Telephony Features

• Call Forwarding
• Call Monitoring (Listen/Whisper/Barge-in)
• Call Parking
• Call Pickup
• Call Transfer (Attended/Blind)
• Call Waiting
• Call Flip/Switch
• IVR (Multi-level/Multi-lingual/Time-based)
• Queue
• Ring Group
• Paging & Intercom
• Conference Rooms
• CDR & Basic Reports
• Dial by Name
• AutoCLIP
• Caller ID
• CID-based & DID-based Call Routing
• DID (Direct Inward Dialing)
• DND (Do Not Disturb)
• DOD (Direct Outward Dialing)
• DNIS

Business Features

• Call Recording
• Call Allow/Block List
• Call Disposition
• BLF Support
• Busy Camp-on
• Business Hours & Holidays
• Boss-Secretary
• Custom Prompts
• Distinctive Ringtone
• Music on Hold
• MOH Playlist & Streaming
• T.38 Fax
• TAPI Driver
• Fax to Email
• Call Follow-Up via Email
• Voicemail
• Group Voicemail
• Google Cloud Voicemail Transcription
• LDAP Server
• PIN List
• Speed Dial
• Emergency Number
• Emergency Notifications
• SIP Forking
• IP Phone Concurrent Registrations
• CTI for Desk Phone Control
• Function Keys
• Hotkeys

Administration & Security

• Web-based Management Portal
• Graphical Dashboard
• Auto Provisioning
• Bulk Import & Export
• Extension Group & Organization
• User Role & Permission
• Operation Logs
• Event Logs
• Event Notifications
• Backup and Restore
• Troubleshooting
• Built-in SMTP Server
• SNMP Support
• APIs
• Hot Standby
• Security
• SRTP & TLS Call Encryption
• Auto & Static Defense
• Global Anti-hacking IP Blocklist
• Certificates
• Password Policy Enforcement
• Two-factor Authentication (2FA)
• Allowed Country IP’s & Codes
• Outbound Call Frequency Restriction

Unified Communications

• Linkus UC Clients
• Linkus Web Client
• Linkus Mobile Client (iOS & Android)
• Linkus Desktop Client (Windows & MacOS)
• Linkus Google Chrome Extension
• Operator Panel
• Unlimited Users
• Dispatch Active Calls
  (Redirect, Transfer, Hang up, Park, Monitor)
• Monitor Call Status
  (Inbound, Outbound, Extension, Parked Calls, Ring Group, Queue)
• Unified Presence
• Control Extension Presence
• Presence
• Custom Presence description
• Personal & Company Contacts
• Audio Conferencing
• Voicemail Transcription via Google Cloud STT
• Call Pop-up URL
• Door Phone Video Preview

Team Chat

• 1:1 or Group Chat with Colleagues
• File & Image Sharing
• Push Notification
• Sync Across Linkus UC Clients

Remote Access Service

• Custom PBX Domain Name (FQDN)
• Remote & Secure PBX Web Portal Access
• Linkus UC Clients Remote Connection
• LDAP Server Remote Access

Remote SIP Service

• Hassle-free Remote SIP Registration
• No Port Portwarding & NAT Issues

Inbound Call Center

• Advanced Skill-based Routing & Queue Callback
• Switchboard-type Queue Panel
• Real-time Wallboard
• SLA Monitoring & Threshold Notifications
• Insightful Call Center Reports

Outbound Call Center

• Auto Dialers (Power, Progressive, Agentless)
• DNC(Do Not Call) List
• Campaign Settings & Management
• Custom Call Disposition Tags
• Performance-tracking Campaign Wallboard
• Agent-based Campaign Call Inbox
• Scheduled Callback

Call Note

• Custom Call Disposition Tags
• Custom Contextual Remarks
• Advanced Filter & Quick Searching
• Cross-client Synchronization

Omnichannel Messaging

• Live Chat, SMS, WhatsApp, Facebook
• Central Message Inbox
• Bulk Messaging (WhatsApp & SMS)
• Automatic Contacts Matching
• Message to Queue
• Chat Assignment & Transfer
• Elevate Chats to Calls in One Click
• Message Detailed Records
• Trunk SMS API for ITSP

Phonebooks

• PBX-native Contacts Management
• Separate Permission Control Per Phonebook
• CRM Contacts Synchronization

Call Accounting

• Custom Rates Applied to Outbound Calls
• Analysis Report on Telecom Expenses

Voicemail Announcement

• Call Notification for Group Voicemails
• Listen to Messages & Call Back Directly over the Phone
• Never Miss an Urgent Message
• Ideal to Support Emergency After-hour Services

Virtual Fax

• Integration with Third-Party Fax Platfroms
• Fax Sending and Receiving
• Fax to Email
• Customizable Fax Cover Page

CRM Integration

• Supported CRMs: Zoho, Salesforce, Hubspot, Bitrix24, Odoo, Microsoft Dynamics 365.
• Integrate Local CRMs via CRM Integration Template
• Click to Call
• Auto Call Popup
• Call Journal & Analytics
• Contact Sync & Quick Searching
• Auto & Manual Contact Creation

Helpdesk Integration

• Supported Helpdesks: Zendesk and Zoho Desk
• Integrate Local Helpdesks via Custom Integration Template
• Auto Call Popup
• Contact Sync & Quick Searching
• Ticket & Contact Creation
• Call Journal & Analytics

Microsoft 365 Integration

• Microsoft Teams Integration
• Outlook Integration
• Microsoft Entra ID (Azure Active Directory)
• User Sync & Single Sign-on (SSO)

Google SSO Integration

• Google Workspace User Sync
• Single Sign-on (SSO)
• Auto Create Extensions
• Easier Admin Experience

Red Hat Integration

• Red Hat User Sync
• Auto Create Extensions
• Centralized Identity Management
• Single Sign-on (SSO)

Database Contacts Sync

• Support Microsoft SQL, LDAP Integration
• Real-time Caller Lookup: Caller ID to Caller Name
• Contacts Synchronization to PBX
• Auto-route Callers Based on Phonebook Matches

Remote Archiving

• Archive Files to External Servers
• Call Recordings Archival
• System Backups Archival
• Support FTP, SFTP, Amazon S3, S3-Compatible Storage Platforms, Google Cloud Storage, SharePoint

Hotel Management Module

• Seamless, Lightweight Hotel Management
• Intuitive Front Desk Operation Panel
• Wake-up Call Management
• Room and Housekeeping Status
• Guest Stay History
• Call Accounting and Service Billing
• Hotel Settings

Yeastar Domain

• Custom PBX Domain Name
• Auto Domain Certificate Application
• Auto Domain Certificate Renewal

AI-Related Features

• Text-to-Speech
• Voicemail Transcription
• Call Transcription
• Call Summary

WebSocket for Audio Streams Transmission (Ultimate plan)

Call Flow Designer (Ultimate plan)

• Drag-and-Drop Call Flow Design
• Rich Ready-to-Use Components
• Text-to-Speech Prompt
• Seamless 3rd-Party System Integrations

Video Calls (Ultimate plan)

• Video Calls on Web Client
• Video Calls on Desktop Client
• Video Calls on Mobile Client

Video Conferencing (Ultimate plan)

• Bulk Email & Instant Link Invitation
• HD Audio and Video
• Screen Sharing
• In-meeting Team Chat

Windows Active Directory Integration (Ultimate plan)

• User, Organization Unit, Group Synchronization
• Auto Extension Assignment for New User
• Single Sign-on (SSO)
• Faster and Easier Administration

Linkus Client SDK (Ultimate plan)

• Integrate voice calling to any application easily
• Web/Browser SDK
• Mobile & Pad SDKs: Android, iOS
• Desktop SDKs: Windows, MacOS
• Feature-rich voice experience
• Rich, Programmable Code Samples and UI
• Secure Authentication with Tokens
• Faster and standarized development

Disaster Recovery (Ultimate plan)

• Cross-region Active-standby Redundancy
• Automatic Failure Detection & Fallback
• Real-time Data Replication
• Secure SD-WAN or VPN Remote Networking