Hosted 3CX

Choose your 3CX package

Order one of our hosted 3CX v18 packages directly here, which we host in our data center in the Netherlands with monthly support included. Each package includes at least 1 phone number and outgoing and incoming calls can be made immediately after delivery. One of the new additions in 3CX version 18 is direct integration with Whatsapp Business.

Our plans are based on the maximum number of simultaneous calls you expect for incoming, outgoing and internal calls. We can also provide packages that support more simultaneous calls than described below. Please contact us if you would like a custom quote.\

See our packages

3CX 18 functionality

• Direct location-independent connection of IP telephones and softphones
• Recording and listening to conversations afterwards (Professional license)
• Voicemail and voicemail to email
• Use of call groups where several telephones ring simultaneously
• Follow-me option, also to external (mobile) numbers
• Flexible organization of Interactive Voice Response (IVR’s)
• Queues and music on hold (Professional license)
• Call forwarding based on time conditions or calendar conditions
• Conference
• Parking calls
• Instant recording and setting of recorded messages
• Incoming and outgoing routing of conversations based on pattern recognition
• Set up call forwards and call recordings via the web interface
• Support for intercom, if supported by the telephones
• Support for PIN sets for shielding specific destinations
• Callback support (exchange calls the user back who can then enter a telephone number)
• Blocking of numbers or specific destinations
• Detailed Call Reporting (Call Detail Records)
• Support for video phones

PBX technical

• SIP support
• TLS/SSL/SRTP support for secure calls
• Supported codecs:
  Audio: G.711 (alaw and ulaw), G.722, G.729, GSM, iLBC, speex
  Fax: T38 enabled fax server
• Connect with other 3CX systems through bridge functionality

FAX technical

• Fax-to-email option

Webinterface general

• Dashboard with live status hard drive, processor and memory usage
• Automatic provisioning of phones, including restarting of phones and updating of firmware
• Backup/restore option
• Free SBC software to provision local extensions

Unified Communications (UC) and tools for collaboration

• 3CX client software for Windows, Mac, Android and iPhone with the UC options described below
• Presence status
• Listen to voicemail and receive voicemail by email
• Advanced forwarding options
• Setup a conference call
• Click2Call extension
• Whatsapp integration

Web Conferencing

• WebRTC based, no plugin needed
• Conference with 1 click
• Recording of meetings
• Remote Control / Assistence
• Screen sharing
• 25 attendees with Standard license, 100 attendees with Professional license

Mobile client support

• Android client
• iOS client
• Windows client
• Mac client
• Web client

Application integration (Standard license)

• Office 365 (addressbook only)
• Microsoft Outlook

Application integration (Professional license)

• Office 365
• Microsoft Teams integration (Enterprise License)
• Microsoft Outlook
• TAPI
• Salesforce
• Microsoft Dynamics
• Microsoft Exchange 2013 / LDAP / ODBC
• SugarCRM
• Google Contacts
• Exact
• Zendesk
• Freshdesk
• act!
• Datev
• Hotel Module
• Fidelio gecertificeerd
• Mitel compatibel
• Multiline TAPI

Call Center / Contact Center (Professional license only)

• Free to download Call Flow Designer software
• Advanced queue strategy
• Extended Call Reporting
• Real Time queue statistics
• Queue reports
• Listen / Break in / Whispering during calls
• Lookup customer name based on callerID
• Option to use 3CX Clients API
• Company directory with LDAP / ODBC
• Synchronising phonebook with Microsoft Exchange
• Real Time queue monitoring
• Wallboard
• Switchboard queue manager
• Easily find call recordings
• Option for queue supervisor to login and logout agents
• Support for externe agents
• Callback option in queue
• CRM integration / Scripting interface
• SLA alerting / reports